Refund policy
Goods must be returned within 14 days of the date you advise of the intended return and a genuine reason for returning.
Exchange of items outside the agreed upon time frame is subject to product availability and the customer will incur any associated shipping costs for such exchanges. Acceptance of Returns and Exchanges outside of the agreed upon time frame will be at the discretion of Ransom Coffee Roasters.
Return of stock; either exchange or refund must be accompanied by the customer name, address, invoice and order number, claim amount, reason for return and/or any associated faults to the product.
Ransom Coffee Roasters will not accept returns for non-faulty items that have been used and/or without packaging. Should the customer receive an order without the packaging, they should immediately notify us by email and landline if they wish to return or exchange an item.
How to proceed if you wish to return faulty goods:
In order to facilitate the returns process of faulty items, you must email us at ransomroasters@gmail.com
Ransom Coffee Roasters guarantees that:
- All products are free from manufacturing defects;
- Our goods are fit for purposes for which they have been manufactured and supplied;
- All goods supplied by us are of saleable and useable quality
- We will guarantee to repair or replace in the instance of a manufacturers defect within a reasonable time from the receipt of return
Ransom Coffee Roasters will not accept returns in the following situations:
- Damage from misuse;
- Damage from an accident;
- Damage from failure to take proper care;
- By modifying the items;
- Damage related to general wear and tear and prolonged usage
- Past the best before date (after 7 days from day of roasting)
- Damage occurring from third party delivery services
For non-faulty items returned, a credit note will be issued.
This cannot be exchanged for a refund.
Faulty items will only accepted if the goods are delivered to the customer in a damaged or unusable state or a due to a manufacturer’s fault which we are notified of within 7 days of delivery.
All items returned as faulty will be inspected and any items that are considered to be damaged through wear and tear will be rejected as a faulty item. Items received outside of the above time frame will be accepted only at the discretion of Ransom Coffee Roasters.
We will provide a full refund on faulty items subject to the terms above. This refund may be paid to the customer via bank transfer or credit card refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at ransomroasters@gmail.com.
Please note that returns will need to be sent to the following address:
Unit 29/170-182 Mayers St, Manunda, QLD, 4870, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at ransomroasters@gmail.com.
Unfortunately, we cannot accept returns on sale items or gift cards.